I planned a vacation, leaving January 14 and returning January 21. I
went on-line two weeks early, January 6, to request the Post Office hold
my mail. Had to create an on-line account to submit the request. Had
to verify my identity to create the on-line account using multi-factor
authentication. But not by email – not available – nor by text message – their system doesn’t work with my phone. By mail.
The authentication code to establish the on-line account so they could
accept the on-line request to hold my snail mail arrived in my mailbox
on Saturday, January 23, two days after my scheduled return.
You want to know why people despise the Post Office? It’s not the
workers – they’re standard issue government employees following the
rules laid down by management because the workers have no authority to
deviate from the rules and independent thought is punishable by
dismissal. It’s the bureaucracy: the stunning idiocy of the
regulations, the stubborn adherence to 19th Century service and delivery
guidelines, the utter failure to recognize what needs to be done to make
the Post Office relevant and competitive in 2021.
It’s sad, because the Post Office is one of the few activities the
federal government is constitutionally authorized to do. It’s a shame
they do it so poorly.
Nothing to add…