Joe Doakes from Como Park emails:
I got Amazon Prime for free 2-day delivery. Lately, it seems as if they’ve been missing a lot of deadlines.
It’s usually not a big deal, nothing I order on-line is critical. But a Christmas gift came late, and now a book is delayed another week. December 28th to January 14th? Seems like a long time. I could have the book from Barnes & Noble at Har Mar today, if I had known it would take so long. The extra five bucks would have been worth it.
When part of your sales pitch is prompt delivery, customers expect prompt delivery. When the merchandise doesn’t arrive as promised, you first lose credibility, then sales. This is not a good look for you, Amazon.
This is how companies that are “too big to fail”, faill