The good news: Here’s an excellent article on one of the jobs I do, the “Usability Expert” (technically, I do two – I am also the “Interaction Designer” – although the two jobs really bleed into each other pretty heavily).
The ‘bad” news: It’s in German. Which isn’t a problem for me, but very well may be für euch.
The other good news: Thanks to the miracle of the Internet, we have the Google translation thingie, which renders the German article into English.
The bad news: There’s a reason I used the term “render” rather than “translate”. It reads like something from Engrish.com.
So you help them that they have the user-friendly? Awesome! i always wondered what you did! (And i still do!)