Went into the Brueggers down the street from my office this morning.  Locked the bike, walked inside. 

1. Note to Bruegger’s:  it’d be oh so cool if you’d do a little division of labor behind the counter; maybe have a couple of the workers focus on making those fussy, nasty-looking breakfast sandwiches (that take like two minutes apiece to make), or filling the orders for the dozens and dozens of bagels (which seems to be about a three minute job), and have someone – even one person – concentrate on grinding out the single bagels-with-cream-cheese that most of the people in line came for, and take about fifteen seconds apiece to make.  That way, all of us in-‘n-out quick-bagel guys can be on our way, shortening the overall wait in line appreciably.
2. Of course, it’d help if three of your shop’s six people weren’t standing around the cash wrap, gabbing away.
3. Note to the customer who stood in front of me this morning, talking to the Hmong girl who’d just finished an order of those loathsome sandwiches.  You were hard to miss; you were wearing a full-face motorcycle helmet.  As you gave your order.  Your order sounded like “Mfmmmfmmrfmmfm”.  Both the first time, and then when the Hmong girl gamely, tenaciously asked you to please repeat your order.  It took three tries to get the order (naturally, for a loathsome, time-consuming sandwich) straight.  While caution can certainly be amply rewarded, I might suggest that you perhaps sneak a little microphone under the face-shield, and attach it to a bullhorn of some sort.  That, or remove the damn helmet, or at least cock it back to clear  your mouth, long enough to give your (loathsome) order.

That is all.

This entry was posted by by Mitch Berg on Wednesday, August 29th, 2007 at 12:19 pm and is filed under mitch. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.