When Saint Paul opted for Tony-Soprano-style trash collection, they used a “formula” more or less like the Five Families used to divvy up racketeering in New York and New Jersey; each of the trash haulers got a slice of the city more or less equal to their market share.
This meant there was no “need” to compete for customers – and also no benefit in competing for customers.
Some small trash haulers just pulled out of Saint Paul without any further ado.
Call Ken Berquist and Son trash hauling. The call transfers over to Waste Management. Another St. Paul hauler bought out by a national chain?: https://t.co/ZcaRMhwoII— FredMelo, Reporter (@FrederickMelo) April 2, 2019
Eventually, Saint Paul is going to have three trash haulers – BFI, Waste Management and maybe Aspen. They will have monopolies in their territories, costs will rise, customer service will eventually worsen…
…oh, wait. Who said “eventually?”