Joe Doakes from Como Park emails:

If I can see the sign, then I will know I can ask for a menu for the blind?

If I can read the sign in English, then I can ask for a picture menu for people who cannot read English?

I expect this is corporate HR’s attempt to satisfy the Americans with Disabilities Act requirements.

It is worthy of ridicule.

Joe Doakes

Not to be a contrarian, but I suspect Joe’s first paragraph is correct.I would guess that most blind customers don’t walk in the McDonald’s on their own.

Among those that do? The sign is there to remind the staff, as well.

But yes, it is absolutely there to satisfy the ADA – and to placate regulators, and especially the people that wander from store to store looking for ADA lawsuits to file.

…but in one colossal victory of good over evil, sanity has prevailed, and the Magsafe power connector is coming back for Macbooks.

This is to hardware user experience what Team USA’s win over the Russians in the 1980 Winter Olympics was.

Don’t use Apple laptops? Go with God, and let a thousand lights shine. This is our moment.

Joe Doakes from Como Park emails

My Comcast bill seems high for what I get. I have the Basic TV package which we use for watching Family Feud and that’s about all. Basic TV, Service to extra TV, Extra TV cable box, Broadcast TV fee, and Taxes – it’s $50 per month. I’m thinking of dropping cable TV for a couple of those Over the Air digital TV antennas. Anybody have any experience with ‘cutting the cable?’ Do they work? Am I on the right track?

Joe Doakes

Comcast cable service is pretty ridiculous. But their Internet is still the best option available (that I’m aware of, anyway) where I live. And it cost more to on bundle them then to take them together

More’s the pity.

Joe Doakes from Como Park emails:

Dear Google:
Every time you push out an update for my Chromebook, you default some (but not all) of my settings.  I have certain pages at 125% view for a reason.  Don’t change it. 
Yes, I know your programmers want to show off their clever innovations.  That’s the Microsoft model.  “See, we moved the button you need from the ribbon to a pull-down menu, isn’t that handy?”  No.  I had it there for a reason.  Don’t change it.
And yes, I’m sure it is easier for you if everyone does everything the same.  That’s the Apple model:  “We know this isn’t what you wanted but we’re so smart we know what you should want, so that’s what you’re getting.”   No. I chose Chrome for a reason. Don’t be Apple.  Leave my s*** alone. 
Joe Doakes

As a “User Experience Architect”, the manner of some companies – I’m looking at you, Apple – can only be described as “arrogant”.

Joe Doakes from Como Park emails:

There are two drive-through lanes at McDonald’s. One should be labeled: “I know what I want,” and the other should be labeled: “I need to read the entire menu board to see what sounds good, then negotiate with the order-taker to ask if I can have my Big Mac made vegan on a gluten-free bun and I don’t want my fries cooked in peanut oil.”

Might be a little wordy. Maybe shorten it to: “Idiot.”

I wonder if they have that problem at In-N-Out Burger?

Joe Doakes

Back when I still ate bagels, I wanted Bruegger‘s to come up with a separate lane for people who just wanted a couple of bagels to go, and let the people who wanted those godforsaken sandwiches to take 20 minutes to make, each, have their own lane.

My handwriting is atrocious. This dates back to elementary school, and it crosses all styles, from the cursive they tried to teach me and that I tried to practice into high school, to the regular mixed-case print I painfully adopt when filling out paperwork, to the all-cap scrawl I picked up working in radio when it was a convention.

And yet I do most of my note-taking by hand. I find it helps me to retain things in memory better. I usually transcribe the important notes to a Notepad file when I have spare time, but the written word just stick better with me.

But at best, unless I’m being very careful – as in, just about doing calligraphy (which, by the way, I’m pretty good at), my handwriting is barely legible even to me.

This article – along with a fascinating explication of the history of the modern pen – explains why. It’s the damn ballpoint.

Which might at least impart explain why I almost always use Paper Mate “Flair” felt-tip pens for my note taking – for the best combination of speed and low stress on my hand.

I send an email which Mitch posted on February 4th in a column called
Surprised, Not Surprised. I complained about the Post Office’s on-line
system to request they hold my mail while I went on vacation, which
ended up being postponed.

I was informed in the comments by a person who claimed to be an expert
on the subject, that Informed Delivery was a great success and “your
disappointed experience with Informed Delivery is either an aberration
or a result of unrealistic expectations, and is not persuasive to a
larger argument about the post office.”

Maybe so but the story doesn’t end there. I finally got signed up. I
rescheduled my trip to Texas leaving February 12 and returning the
22nd. I used the on-line system to place a Hold My Mail request and
then . . . blizzard, trip postponed again. So, I went back on-line and
cancelled the Hold My Mail request.

Just checked the box . . . no mail. I can think of two possibilities:
either every junk mailer in the nation suddenly dropped me from their
lists, or the Post Office is holding my mail even though I cancelled the
request.

No, I’m not going to call. First, I hate navigating automated phone
trees. Second, even if I got a live representative, the best they could
do would be to put in a Cancel request and by the time it filtered down
to the Rice Street Station, the hold period would be over so my mail
would be delivered anyway.

Another aberration? More unrealistic expectations? Maybe so, but they
keep happening. It’s sad, because the Post Office is one of the few
activities the federal government is constitutionally authorized to do.
It’s a shame they do it so poorly.

Joe Doakes

When I was in a computer science class in college, the prof – who’d been a software engineer just long enough to pick up some terrible habits and beliefs – declaimed often that “90% of problems with system involve stupid users”.

It’s a view that governs a lot of how “systems” people – from technocrats and systems analysts at a high level all the way down to programmers – view the world; “if only our customer was as smart as we. Or me”.

The field I work in is the group brought in when the customer – the business paying for those systems, and who realize that actual users just aren’t adopting, using or appreciating their technocrats’ genius – realizes that kind of arrogance isn’t a strategy.

Notably, government is simultaneously very good at adopting my particular discipline (check out the human factors of an F35 cockpit) and really, really bad (the MNSure, MNLARS and “Please give me a vaccine” websites).

File this accordingly.

I grew up in grew up in a family of Democrats – Dad was a teacher, Mom had a little hippie inclination – and it’s probably not a huge shock that’s how I started out as well. At North Dakota Boys State, I wrote a party platform that would have made Paul Wellstone blanche in horror – not because I was an especially well-read or committed econommic “progressive”, but becasue that was the water in which I figuratively swam as a teenager.

In college, my major advisor, Dr. Blake, convinced me that it just wasn’t true – that I was in fact a conservative. And he was right. I voted for Reagan in my first presidential election, and never really went back.

About ten years later, disgusted with the 1994 Crime Bill, I left and went to the Libertarians (just in time to miss a great redemptive moment in GOP history – but I had two babies at home at the time, so I wasn’t actually doing that much political thinking, to be honest.

Four years later, I went back, figuring the problems in the GOP were best fixed on the inside. It’s still an ongoing battle – maybe never moreso.

One thing I didn’t do? Spend years making theatrical amends to Republicans for having been a Demorat; trashing my former Republican friends to my (temporary) Libertarian pals; hovering over Libertarians’ sayings to find things to pounce on to show my GOP friends I was a true believer.

I’ve encountered a lot of that lately – various people I know who’ve left one party or another, and felt the need to not just express their new beliefs (yay, more power to you!) but expound on how blinkered, deluded, malformed and stupid the people in their old party are, and how very decisively they’ve left them behind.

One longtime real-life as well as social media friend felt the need to issue a heartfelt – “theatric” might be a better term – public apology to all his new (Democrat in this case) friends for ever having been a Republican sympathizer.

But that was just the most extreme example.

The only comparison I have is with a jilted spouse whose ex ran off with the cabana boy or secretary, and spends years sputtering first with rage, then the sort of passive-aggressive sniping that becomes a lifestyle (and a tiresome one) if you let it.

And it’s a pretty ecumenical phenomenon. I’ve seen it with ex-Republicans in the Libertarian party, Republican Trump supporters AND Never-Trumpers, ex-Trump supporters of any and no affiliation – and I’m sure it happens with ex-Democrats too.

I mean – your political beliefs changed. If your politics are so closely tied to your personality and the fabric of your life that you have to spend that kind of time and energy attacking not only your old beliefs, but the people who still hold them?

It creeps me out. Seriously.

Someday, when I’m absolute ruler and I impose a libertarian society by force, it’ll be legal to boobytrap packages to maim and mutilate “porch pirates”. So help me.

But until then, as Covid-era buying patters beget yet another wave of porch piracy plagues yet another holiday season, I figured this we the pick-me-up we all need:

Not enough fun to assuage your rage?

Well, lhere’sthe sequel:

And then, bigger and badder than before, this year’s episode:

And what the heck – since I know some of my readers are engineers, and others are just plain diabolical (but in a good way), here’s the how-to:

I, myself, see a glorious commercial manufacturing and marketing opportunity.

It’s dying, like hoop rolling and tethered airplanes and lots of other 1930’s activities, because young people don’t care for it.

What, you just talk to people?  You can’t see them, no interactive video?  So the people are in different countries, so what?  It’s basically a telephone.  What fun is that?

Joe Doakes, ham radio license KE0GCG, on the 2 meter band

It’s been on my long “to do” list for years. May just accelerate that.

The answer is, “If they killed each other, the whole world would win“.