{"id":2524,"date":"2008-05-07T11:11:27","date_gmt":"2008-05-07T16:11:27","guid":{"rendered":"http:\/\/www.shotinthedark.info\/wp\/?p=2524"},"modified":"2013-01-21T14:21:49","modified_gmt":"2013-01-21T20:21:49","slug":"open-letter-to-the-software-industry","status":"publish","type":"post","link":"http:\/\/www.shotinthedark.info\/wp\/?p=2524","title":{"rendered":"Open Letter To The Software Industry"},"content":{"rendered":"<p>To: The Software industry<\/p>\n<p>From:\u00a0 Mitch Berg<\/p>\n<p>Re:\u00a0 Mislabeling.<\/p>\n<p>To whom it may concern,<\/p>\n<p>A &#8220;support forum&#8221; where you can go ask questions of other equally-frustrated users of your crappy product is <em>not<\/em>, in fact, &#8220;support&#8221;.\u00a0<\/p>\n<p>No, keep the forum.\u00a0 Just quit calling it part of your &#8220;support service&#8221;.\u00a0<\/p>\n<p>That is all.<\/p>\n<p>MBerg<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To: The Software industry From:\u00a0 Mitch Berg Re:\u00a0 Mislabeling. To whom it may concern, A &#8220;support forum&#8221; where you can go ask questions of other equally-frustrated users of your crappy product is not, in fact, &#8220;support&#8221;.\u00a0 No, keep the forum.\u00a0 Just quit calling it part of your &#8220;support service&#8221;.\u00a0 That is all. MBerg<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,37],"tags":[249],"class_list":["post-2524","post","type-post","status-publish","format-standard","hentry","category-geekery","category-language","tag-open-letters"],"_links":{"self":[{"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=\/wp\/v2\/posts\/2524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2524"}],"version-history":[{"count":1,"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=\/wp\/v2\/posts\/2524\/revisions"}],"predecessor-version":[{"id":33701,"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=\/wp\/v2\/posts\/2524\/revisions\/33701"}],"wp:attachment":[{"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2524"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.shotinthedark.info\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}